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Total Records: 103
ID Title Type Of Article
4 
Adobe Acrobat Slow on Remote Desktop Server Support
16 
Emails in Outlook are printing in a very small font Support
20 
Check Acronis Imaging on Starship 03, Getting Repeat Failure Notices via Email Support
23 
Upgrading Xp Pro to Windows 7 application and all Support
95 
Connect a USB Camera to Thin Client Support
96 
View emails of deleted employees with GFI Email Archiver Support
99 
Converting ASYNCC to ASYNCD Cards in an OLT Support
101 
RETRIEVE AN ONT OR MODULE INVENTORY REPORT IN AXSVISION How To
109 
Active Directory Domain Naming Considerations Support
113 
Internet Explorer Slow Support
116 
Install & Configure Sonicwall NSA 220 Lan Analyzer Software How To
120 
Telnet to device not working externally but does internally Support
121 
Dell OptiPlex 9020 All IN One Knowledge Base Resource Support
132 
MS Access System Resources Exceeded Error Support
161 
Distribution Group Mail Flow Support
195 
3CX Adding BLF Settings across multiple extensions in the Management Console Support
204 
Outlook Connection Status Window Support
217 
Deploy Kaseya Script to Install Symantec Antivirus in Server Support
221 
New Customer: Billing, Collecting, Memorized Transaction Support
222 
Onboarding VMS check List New Client
223 
Marketing Monthly Reporting Information Support
236 
Using DocuSign for Quotes in Scorpion Workflow
257 
Windows 10 1803 Redstone 4 Upgrade Support
258 
SOPHOS XG Licensing Guide Support
259 
Bay Dermatology Data-Center and Citrix Migration to 2X RAS on Data-Tech Cloud Services Case Study
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Title Offboarding Checklist      
Resolution
Critical Information you should verify you have before an IT Transition, Recommendations, and Steps to take after transition.
 
Usernames and Passwords
Domain Administrator Accounts and Passwords
Local Administrator Accounts and Passwords
Peripheral (Firewall, Wireless Access Point, etc.) administrator accounts and passwords
List of any Premise based Appliances and/or Backup Devices and usernames and/or passwords
Website domain credentials
ISP agreement information
 
Network documentation
Hardware warranty paperwork
Hardware inventory list
Software license keys
Software packages deployed
Infrastructure diagrams
Third-Party Vendor Information
Credentials for any third party service
      • Camera Systems
      • Domain Registrar (Domain Registration)
      • Telephone Vendor
      • Any additional digital system credentials (you mentioned a lighting control system)
      • Contact information & account numbers
 
Recommendations:
1.  Document and Change any Online Portal Username and Passwords IT may have had access to
2.  Change your Security System Access Code
3.  Notify your Vendors of a pending IT Change
 
Immediately after:
1. Notify all employees of the transition so Previous can't call for access
2. Change your WiFi Security Code
 
Expectations during and after an Emergency IT Transition:
      • Potential Temporary Limited of loss of Remote Access
No Data or Email will be lost however access to email may be interrupted while lockdown occurs.
Vendor *
Web Link
Date Entered
You Tube Link
Type Of Article New Client
Article ID 273


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