Here's a good concise description and detail of the 3 main Managed Services Programs.
Versa Elite - Remote or OnSite Professional Services for Support and Maintenance are included with Versa Elite Services Agreement
- No Additional Cost for Versa Elite Remote or Onsite Professional Services
- Extended Travel Fees may be applied outside of standard service perimeter
- Discounted Rates for Hardware will be applied when available
- Any Cost from 3rd Party Support will be passed through to the client
** Any Charges that may be incurred for this Item are Taxable per State of Fl Sales Tax on any Hardware or Services related to Pre-Paid Service Agreements
Versa Live - Remote Professional Services, Support and Maintenance are included with Versa Live Services Agreement
- No Additional Cost for Versa Live Remote Professional Services
- Cost for Onsite Services under Versa Live Agreements are billed at Discounted Hourly Rates
- Extended Travel Fees may be applied outside of standard service perimeter
- Discounted Rates for Hardware will be applied when available
- Any Cost from 3rd Party Support will be passed through to the client
** Any Charges that may be incurred for this Item are Taxable per State of Fl Sales Tax on any Hardware or Services related to Pre-Paid Service Agreements
Versa Guard - Onsite and Remote Professional Services, Support and Maintenance are billed at Discounted Hourly Rates
- Versa Guard Service Agreement does not include the cost of Remote or Onsite Services
- Cost for Remote or Onsite Services under Versa Guard Agreements are billed at Discounted Hourly Rates
- Extended Travel Fees may be applied outside of standard service perimeter
- Discounted Rates for Hardware will be applied when available
- Any Cost from 3rd Party Support will be passed through to the client
** Any Charges that may be incurred for this Item are Taxable per State of Fl Sales Tax on any Hardware or Services related to Pre-Paid Service Agreements
Last Updated by: Chris Lietz on 3/4/2020 |