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Search Knowledge Base Keyword Search Search For Any Of Words All Words Exact Phrase Clear Knowledge Base Web View Total Records: 103 ID Title Type Of Article 1155  Change your Microsoft 365 for business password to keep your account secure How To 1158  Enable IE Compatibility Mode in Windows Edge Browser How To 1171  Check Junk Folder and Quarantine Email on Office 365 to find missing emails How To 1317  Reenabling Home Page or Web Page Views for Outlook Folders How To 1381  Work Order Task Details Updates to Main Work Order How To 1404  Setup Engage BMS Launch Batch File for Engage Startup How To 1439  Engage SQL Errors and find a stuck user session means RDP Server needs to be rebooted How To 273  Offboarding Checklist New Client 222  Onboarding VMS check List New Client 993  5 things customers want from their salesperson Sales and Marketing 1312  Case Studies and Success Stories Sales Collateral 1323  Sophos MDR Managed Detection and Response Sales Collateral 1228  Customer Care Vendor Management & Billing Protocol SOP 223  Marketing Monthly Reporting Information Support 687  Fix for Error Call to GetCustomUI() for RibbonID "Microsoft.Excel.Workbook in Engage OLE" Support 712  Windows 10 multiple display - windows are moved and resized on display power cycle or sleep Support 557  DT Easy Button working with Remote Desktop or Parallels Support 517  500 colours by colour name, Hex value, RGB value and Microsoft Access code number Support 490  Excel Opens File Very Slowly in Remote Desktop Session RDS Support 221  New Customer: Billing, Collecting, Memorized Transaction Support 217  Deploy Kaseya Script to Install Symantec Antivirus in Server Support 204  Outlook Connection Status Window Support 195  3CX Adding BLF Settings across multiple extensions in the Management Console Support 161  Distribution Group Mail Flow Support 132  MS Access System Resources Exceeded Error Support Add New  Records per page - 1 5 10 25 50  3 of 5    Engage Knowledge Base Web View         How To          Print Title Managed Services Program Descriptions - Elite, Live, Guard       Resolution Here's a good concise description and detail of the 3 main Managed Services Programs.   Versa Elite - Remote or OnSite Professional Services for Support and Maintenance are included with Versa Elite Services Agreement No Additional Cost for Versa Elite Remote or Onsite Professional Services Extended Travel Fees may be applied outside of standard service perimeter Discounted Rates for Hardware will be applied when available Any Cost from 3rd Party Support will be passed through to the client   ** Any Charges that may be incurred for this Item are Taxable per State of Fl Sales Tax on any Hardware or Services related to Pre-Paid Service Agreements     Versa Live - Remote Professional Services, Support and Maintenance are included with Versa Live Services Agreement   No Additional Cost for Versa Live Remote Professional Services Cost for Onsite Services under Versa Live Agreements are billed at Discounted Hourly Rates Extended Travel Fees may be applied outside of standard service perimeter Discounted Rates for Hardware will be applied when available Any Cost from 3rd Party Support will be passed through to the client   ** Any Charges that may be incurred for this Item are Taxable per State of Fl Sales Tax on any Hardware or Services related to Pre-Paid Service Agreements     Versa Guard - Onsite and Remote Professional Services, Support and Maintenance are billed at Discounted Hourly Rates Versa Guard Service Agreement does not include the cost of Remote or Onsite Services Cost for Remote or Onsite Services under Versa Guard Agreements are billed at Discounted Hourly Rates Extended Travel Fees may be applied outside of standard service perimeter Discounted Rates for Hardware will be applied when available Any Cost from 3rd Party Support will be passed through to the client   ** Any Charges that may be incurred for this Item are Taxable per State of Fl Sales Tax on any Hardware or Services related to Pre-Paid Service Agreements    Last Updated by: Chris Lietz on 3/4/2020 Vendor * Web Link Date Entered 3/5/2020 You Tube Link Type Of Article How To Article ID 722

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