Case Study: Hooters Hotel & Casino Las Vegas - Technology Upgrade and Rollup
Jeff Hall "After interviewing several IT Service Providers we chose Data-Tech for their technical team and understanding of the project."
In 2004 Hooters purchased a 2/3 interest in the then Hotel San Remo in Las Vegas. Once the purchase was final, the Hooters group only had a short time to get the Hotel into shape and start making money. The San Remo was an older hotel and the technology infrastructure was old as well.
The Hooters Hotel and Casino Entity was comprised of 9 separate Hooters groups. The Information Technology Rollup was managed by the Original Hooters Group out of Clearwater Florida. Jeff Hall, IT Manager of Original Hooters was tasked with identifying an Information Technology company that could assist Hooters IT in a Technology Rollup to get the Casino infrastructure upgraded. The challenge was getting the rollup completed in 60 days due the new Point of Sale software coming that would be running the Casino.
Hooters presented the project to several IT Service companies and asked for a solution, timeline and project scope within 2 weeks. Jeff Hall commented that Data-Tech was one of a few Technology companies that responded with a comprehensive understanding of what needed to be accomplished. The fact that Data-Tech had a Point of Sale division at the time also helped in the project scope design and understanding. 2 years prior to this project Chris Lietz was asked by Hooters Corporate to go with their senior executive team to Canada and assist with the evaluation of new Point of Sale software for the Hooters stores.
Jeff Hall also remarked that part of the decision was based on the willingness of Chris Lietz to assist and head up the engineering team in person at the Hooters Hotel and Casino in Las Vegas. Chris personally flew out to Las Vegas prior to getting the bid just to get a personal view of the task at hand.
Ultimately Data-Tech was awarded the project because of the combined expertise of the engineering team headed up by Chris. In some cases the team literally worked day and night to get specific tasks accomplished.
Data-Tech was able to complete the project in 45 days, ahead of schedule and plenty of time to implement the new Point of Sale system for the Casino.
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