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Search Knowledge Base Keyword Search Search For Any Of Words All Words Exact Phrase Clear Knowledge Base Web View Total Records: 951 ID Title Type Of Article 223  Marketing Monthly Reporting Information Support 487  Access Denied on Scorpion Interactive Web Portal Support 474  Windows Startup Folder Location Support 557  DT Easy Button working with Remote Desktop or Parallels Support 517  500 colours by colour name, Hex value, RGB value and Microsoft Access code number Support 490  Excel Opens File Very Slowly in Remote Desktop Session RDS Support 404  Adding Media Players to Engage PHD Cloud Manager Support 403  Android Player Setup for Ping HD Signage Program Engage PHD Support 258  SOPHOS XG Licensing Guide Support 257  Windows 10 1803 Redstone 4 Upgrade Support 687  Fix for Error Call to GetCustomUI() for RibbonID "Microsoft.Excel.Workbook in Engage OLE" Support 712  Windows 10 multiple display - windows are moved and resized on display power cycle or sleep Support 1037  Engage Startup Settings will Crash if not setup correctly Support 1065  Email DMARC stands for Domain-based Message Authentication, Reporting and Conformance Support 1374  Engage Corrupt Application Run Directory SCVersion10 Error Missing Variable Input Support 1457  Firewall Lost Connection between network or internet Support 2339  Business Give me a list of inexpensive ideas to promote my business of IT Security. Support 4877  create a knowledge base article to enable was TLS1.2 not enabled for .net framework on IIS WEb SErver Support 4878  create a knowledge base article to enable was TLS1.2 not enabled for .net framework on IIS WEb SErver Support 4879  create a knowledge base article to enable was TLS1.2 not enabled for .net framework on IIS WEb SErver Support 4880  create a knowledge base article to enable was TLS1.2 not enabled for .net framework on IIS WEb SErver Support 4881  create a knowledge base article to enable was TLS1.2 not enabled for .net framework on IIS WEb SErver Support 4882  create a knowledge base article to enable was TLS1.2 not enabled for .net framework on IIS WEb SErver Support 4883  create a knowledge base article to enable was TLS1.2 not enabled for .net framework on IIS WEb SErver Support 4884  create a knowledge base article to enable was TLS1.2 not enabled for .net framework on IIS WEb SErver Support Add New  Records per page - 1 5 10 25 50  2 of 39    Engage Knowledge Base Web View         Support          Print Title Excel Opens File Very Slowly in Remote Desktop Session RDS       Resolution Opening the document in safe mode will not work, 32 bit or 64 bit Office don't matter (I tested it). But opening the file on a local machine will work.   Solution 1: Open the Excel file on a local desktop (not in RDS) and select all worksheets by right clicking on the title of any worksheet tab and choosing "Select All Sheets". It may take a few seconds to load.   On the lower right hand of the screen select "Normal" view Once all sheets are changed to the Normal view, right click any sheet title and select "Ungroup Sheets" Save the document and attempt to reopen it in RDS and it should pop open in 1-2 seconds.   Solution 2: Use this solution if the file must be opened in RDS for the first time and the local machine is not available.   Set the default printer to "Microsoft XPS Document Writer" Open the Excel file and it should open quite quickly, in our environment it takes about 20 seconds. You may have to train users on setting their default printer if you have not locked this setting in RDS. This solution will obviously also speed things up if used on the local desktop. Vendor * Web Link Date Entered 9/18/2018 You Tube Link Type Of Article Support Article ID 490

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