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Search Knowledge Base Keyword Search Search For Any Of Words All Words Exact Phrase Clear Knowledge Base Web View Total Records: 105 ID Title Type Of Article 487  Access Denied on Scorpion Interactive Web Portal Support 474  Windows Startup Folder Location Support 557  DT Easy Button working with Remote Desktop or Parallels Support 517  500 colours by colour name, Hex value, RGB value and Microsoft Access code number Support 490  Excel Opens File Very Slowly in Remote Desktop Session RDS Support 404  Adding Media Players to Engage PHD Cloud Manager Support 403  Android Player Setup for Ping HD Signage Program Engage PHD Support 258  SOPHOS XG Licensing Guide Support 257  Windows 10 1803 Redstone 4 Upgrade Support 687  Fix for Error Call to GetCustomUI() for RibbonID "Microsoft.Excel.Workbook in Engage OLE" Support 712  Windows 10 multiple display - windows are moved and resized on display power cycle or sleep Support 1037  Engage Startup Settings will Crash if not setup correctly Support 1065  Email DMARC stands for Domain-based Message Authentication, Reporting and Conformance Support 1374  Engage Corrupt Application Run Directory SCVersion10 Error Missing Variable Input Support 1457  Firewall Lost Connection between network or internet Support 2339  Business Give me a list of inexpensive ideas to promote my business of IT Security. Support 4024  Hey Lexi, Tell me about Cheetah PC's.; Category is Sales Support 1228  Customer Care Vendor Management & Billing Protocol SOP 1312  Case Studies and Success Stories Sales Collateral 1323  Sophos MDR Managed Detection and Response Sales Collateral 993  5 things customers want from their salesperson Sales and Marketing 273  Offboarding Checklist New Client 222  Onboarding VMS check List New Client 101  RETRIEVE AN ONT OR MODULE INVENTORY REPORT IN AXSVISION How To 116  Install & Configure Sonicwall NSA 220 Lan Analyzer Software How To Add New  Records per page - 1 5 10 25 50  2 of 5    Engage Knowledge Base Web View         How To          Print Title Setup Access to Compliance File Manager on SI Portal       Resolution How to Setup Access to the Compliance File Manager on Service Interaction Portal   Verify the proper directory structure in Customer Profile under the "Portal" tab   2. Verify or Create User Login Account under the "SI User's" Tab   Setup a New Account if none exist with Security Level "Company"   Send the Registration Email to the New User The Registration will have the Username, Password and URL for the Portal. *You may want to check the "Encrypt Registration Email" option.     3. User will be directed to our Service Interaction (SI) Portal. https://mysupport.datatechitp.com/    Login to the Portal   4. Navigate to the "Customer" Module for Advanced Business Features Locate and click the "Compliance File Manager" module link   5. From the "Compliance File Manager" User can "Add New" to start uploading Compliance Files.   6. Only the Description, Instructions and Select File Upload are required.    7. Accessing the Uploaded files from the Customer Profile in Engage Back Office Go to the Customer Profile Click on the Portal Tab Click on the File Browser Button next to the Compliance Upload Directory   8. File Browser will open to this directory and allow access to the uploaded files.   Vendor * Web Link Date Entered 2/19/2021 You Tube Link Type Of Article How To Article ID 1024

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