Case Study: Voice over IP Phone System as a Business Management Tool
Paul Bjornsen, It Director at Applied Systems Technology. "Data-Tech recognized our company was using a legacy analog telephone system. Chris Lietz, CEO at Data-Tech was able to not only show us the Business advantages of upgrading to a Voice over IP based phone system but showed us a clear quantifiable and immediate Return on Investment. AST now saves thousands of dollars a month on our telephone services and we enjoy all the benefits of Voice over IP including remote office phones."
Applied Systems Technology is a valued business partner of Data-Tech. Our companies are tightly aligned on many business philosophies but one stands in front of all others. Both of our companies pride ourselves on Customer Service as the number one priority.
With that in mind, a new Voice over IP telephone system was a clear choice for AST. The senior management at AST was able to appreciate the importance of clear, reliable and efficient communication with clients. Now with complete control of their communications with a simple web driven interface the IT Directory Paul could manage, monitor and control the most important aspect of their business, communication with the client.
AST embraced the business philosophy that telephones are not just for making calls anymore. Telephones systems are a way to manage the communication flow of your entire company.
By moving away from Analog Phones and Analog Phone Service to pure Digital Voice over IP, AST also realized a tremendous savings on a monthly basis.
Additionally, AST was able to mobilize it's workforce by leveraging the Remote Phone connectivity included with Data-Techs Versa Communicator system. Based on the 3CX VoIP Business Phone System, the Versa Communicator is a complete VoIP package including support, true open SIP phones and digital lines. Read more about the Versa Communicator online. http://www.datatechitp.com/voip-phone/
As AST grows they are now able to quickly and efficiently manage communication growth simply by adding control and routing features to the dynamic VoIP phone system. Adding the Call Center module specifically designed for large or small call centers while aggregating calls across a local and remote workforce was a key feature for AST. The ability to schedule automatic changes in the phones digital receptionist based on time of day made staff transition automatic.
Now AST has a complete Unified Messaging System for Phone, Fax and Email that consolidates all communication and routes it to the appropriate destination automatically.
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Lietz Development, Inc. 1996. All Rights Reserved.
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