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Search Knowledge Base Keyword Search Search For Any Of Words All Words Exact Phrase Clear Knowledge Base Web View Total Records: 103 ID Title Type Of Article 236  Using DocuSign for Quotes in Scorpion Workflow 411  Introduction to Meraki Cloud Managed Switches Workflow 1105  Word for Windows Training Tips and Tricks Training Resources 1106  Outlook Training Tips and Tricks Training Resources 1107  Excel Training Tips and Tricks Training Resources 1108  Microsoft Office Cheat Sheets Training Resources 1144  MS Teams How To Videos Training Resources 221  New Customer: Billing, Collecting, Memorized Transaction Support 217  Deploy Kaseya Script to Install Symantec Antivirus in Server Support 204  Outlook Connection Status Window Support 195  3CX Adding BLF Settings across multiple extensions in the Management Console Support 161  Distribution Group Mail Flow Support 132  MS Access System Resources Exceeded Error Support 121  Dell OptiPlex 9020 All IN One Knowledge Base Resource Support 120  Telnet to device not working externally but does internally Support 99  Converting ASYNCC to ASYNCD Cards in an OLT Support 96  View emails of deleted employees with GFI Email Archiver Support 95  Connect a USB Camera to Thin Client Support 23  Upgrading Xp Pro to Windows 7 application and all Support 20  Check Acronis Imaging on Starship 03, Getting Repeat Failure Notices via Email Support 16  Emails in Outlook are printing in a very small font Support 4  Adobe Acrobat Slow on Remote Desktop Server Support 113  Internet Explorer Slow Support 109  Active Directory Domain Naming Considerations Support 223  Marketing Monthly Reporting Information Support Add New  Records per page - 1 5 10 25 50  1 of 5    Engage Knowledge Base Web View         Support          Print Title Telnet to device not working externally but does internally       Resolution To resolve the 1st possibility, call the ISP and have them turn the firwall/router in to a Pass through device that will ONLY act as a modem and not a firewall/roouter. If that is not a possibility (may be a case be case scenario), you would then see if you could bypass their firewall/router completely. To resolve the 2nd possibility, check the internal device's network properties and ensure that the IP address is correct, the subnet is correct and especially the GATEWAY address. Edit as necessary. NOTE: If the gateway address is incorrect, the packets will not be dropped in the firewall/router, so you will not see anything in logs that are glaring. The device will not know where to send the data on its end. Vendor Datatech Web Link Date Entered 5/1/2018 You Tube Link Type Of Article Support Article ID 120

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