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Total Records: 105
ID Title Type Of Article
660 
3CX Client How to setup Auto Status Change on Workstation Idle How To
649 
Engage Online Portal Export Reports to Excel How To
643 
How To Find PC Name How To
723 
Office 365 Appointment Feature Meeting Poll How To
722 
Managed Services Program Descriptions - Elite, Live, Guard How To
694 
QuickBooks Stop from retaining Last Logged-In User on Startup of QuickBooks How To
778 
TPM Installed on Cheetah requires correct BIOS Version How To
730 
Parallels Connection Mode Change How To
101 
RETRIEVE AN ONT OR MODULE INVENTORY REPORT IN AXSVISION How To
116 
Install & Configure Sonicwall NSA 220 Lan Analyzer Software How To
319 
Submit a Ticket on Scorpion Interactive - Client Facing How To
312 
Conference Call Setup with 3CX Windows Client How To
488 
Adding Messages with URL to Support Portal Message Center How To
304 
Creating a Sales Order in Scorpion How To
1024 
Setup Access to Compliance File Manager on SI Portal How To
1028 
New Feature for Quote Module ---- Quotation Expiration Notice: How To
1031 
Create and Edit Disclaimer Footers for Engage Reports and Forms How To
1056 
How to backup and restore Taskbar Pinned Apps How To
1130 
How to create a Fillable PDF from Engage Check List How To
1145 
Export Gmail and Import into Outlook How To
1155 
Change your Microsoft 365 for business password to keep your account secure How To
1158 
Enable IE Compatibility Mode in Windows Edge Browser How To
1171 
Check Junk Folder and Quarantine Email on Office 365 to find missing emails How To
1317 
Reenabling Home Page or Web Page Views for Outlook Folders How To
1381 
Work Order Task Details Updates to Main Work Order How To
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Title Offboarding Checklist      
Resolution
Critical Information you should verify you have before an IT Transition, Recommendations, and Steps to take after transition.
 
Usernames and Passwords
Domain Administrator Accounts and Passwords
Local Administrator Accounts and Passwords
Peripheral (Firewall, Wireless Access Point, etc.) administrator accounts and passwords
List of any Premise based Appliances and/or Backup Devices and usernames and/or passwords
Website domain credentials
ISP agreement information
 
Network documentation
Hardware warranty paperwork
Hardware inventory list
Software license keys
Software packages deployed
Infrastructure diagrams
Third-Party Vendor Information
Credentials for any third party service
      • Camera Systems
      • Domain Registrar (Domain Registration)
      • Telephone Vendor
      • Any additional digital system credentials (you mentioned a lighting control system)
      • Contact information & account numbers
 
Recommendations:
1.  Document and Change any Online Portal Username and Passwords IT may have had access to
2.  Change your Security System Access Code
3.  Notify your Vendors of a pending IT Change
 
Immediately after:
1. Notify all employees of the transition so Previous can't call for access
2. Change your WiFi Security Code
 
Expectations during and after an Emergency IT Transition:
      • Potential Temporary Limited of loss of Remote Access
No Data or Email will be lost however access to email may be interrupted while lockdown occurs.
Vendor *
Web Link
Date Entered
You Tube Link
Type Of Article New Client
Article ID 273


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