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Total Records: 103
ID Title Type Of Article
259 
Bay Dermatology Data-Center and Citrix Migration to 2X RAS on Data-Tech Cloud Services Case Study
577 
Access Health Care Physicians, LLC Internet Security and Performance Optimization Case Study
578 
Columbia Restaurant Group Migration Premise to the Cloud Case Study
579 
Data-Tech and Level 3 Communications Create Unique Partnership Case Study
580 
Managed Security Services recovers stolen medical equipment for client Case Study
581 
Property Management IT Services Increases Productivity for Realtor Case Study
582 
Hooters Hotel & Casino Las Vegas – Technology Upgrade and Rollup Case Study
583 
Aaneel Infotech VDI Programmers Project – How to use local USA resources and leverage oversees talent Case Study
584 
Data-Tech Provides Versa Managed Services for Tampa Gastro Group Case Study
585 
Seminole Hard Rock Casino – PCI Compliance for 5 years of data backup on tape Case Study
586 
QuickBooks Multi-Client Management Solution for Renaissance Consulting Case Study
587 
Voice over IP Phone System as a Business Management Tool Case Study
588 
Web Enable Applied Systems Technology Software and Consolidate Management Case Study
589 
Why is Data-Tech unique in an industry full of technology service providers? Case Study
590 
Tew and Associates Migration to Managed Services and Cloud Solution Case Study
591 
Data-Tech Chooses Kaseya Over Major Competitor After Three Month Evaluation Case Study
592 
Kaseya VSA Over Other Tools What it Means for Our Clients Case Study
593 
Emergency Services Turn to 3CX Voice Over IP Phone System after Hurricane Strikes Case Study
594 
The solution was extremely reliable and the process couldn’t be simpler. Case Study
595 
What value does Data-Tech bring to a Cloud Provider Partnership? Case Study
596 
Cyber Security and My Cloud Applications: Am I safe? Case Study
597 
Hyper-Converged Threat Initiative IT Security Strategy Case Study
598 
Dynamic Resource Allocation Strategy Workforce Management Case Study
599 
Consumption Marketing a function Consumption Economics: The New Rules of Marketing Case Study
309 
Florida Uniform Trade Secrets Act 2018 Company Policy
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Title Submit a Ticket on Scorpion Interactive - Client Facing      
Resolution
Step by Step on How to submit a ticket on Scorpion Interactive - Data-Tech's Support
Step 1:
Confirm you have a login for Scorpion Interaction - Support Portal
Type in your email address and password to login
 
Note: There are several Support Documents, Support Links, Blogs and Videos to explore for informational purposes. Please feel free to take a lot around!
 
 
 
Step 2:
Once logged in, you will be taken to the screen shown below. To submit a ticket, click the "New Support Ticket" button:
 
 
 
 
 
 
 
 
Step 3:
Once you have chosen the "New Support Ticket" option, you will be taken to the screen below:
Please choose "General Support Request"
 
Note: The options shown here depend on the access you are given
 
 
 
 
 
 
 
 
 
 
 
Step 4:
The most important step! Once in the "New General Service/ Support Request" screen, you will see most of the fields are pre-populated. Please review the fields and confirm that your email address, contact number and importance level are accurate.
If you are submitting the ticket for another user and you wish to remove yourself from the ticket, you are able to free type the other user's information. You are able to add more than one email address in the Respond Email field.
The "Reference" field and the "Support Request" field are very important. This is where you will enter in the reason for submitting a ticket.
Please be as detailed as possible. i.e. "I have Office 365 and have no received any emails since last night. I am the only user with this issue." Or "My computer freezes when I try to open an excel document but works fine opening word documents"
 
At the bottom of the screen, there is an option for a "File Upload" - if you are able to screen shot the issue or error message you may be getting. There is also a field for "Partner Ticket" this is if you have opened a ticket with a vendor of yours. We can use this ticket as a reference if we need to reach out to your vendor.
Once complete, click SUBMIT and your ticket will be added to our support que!
Vendor *
Web Link
Date Entered 6/25/2018
You Tube Link
Type Of Article How To
Article ID 319


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