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Total Records: 103
ID Title Type Of Article
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Using DocuSign for Quotes in Scorpion Workflow
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Introduction to Meraki Cloud Managed Switches Workflow
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Word for Windows Training Tips and Tricks Training Resources
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MS Teams How To Videos Training Resources
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New Customer: Billing, Collecting, Memorized Transaction Support
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Deploy Kaseya Script to Install Symantec Antivirus in Server Support
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Outlook Connection Status Window Support
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3CX Adding BLF Settings across multiple extensions in the Management Console Support
161 
Distribution Group Mail Flow Support
132 
MS Access System Resources Exceeded Error Support
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Dell OptiPlex 9020 All IN One Knowledge Base Resource Support
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Telnet to device not working externally but does internally Support
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Converting ASYNCC to ASYNCD Cards in an OLT Support
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View emails of deleted employees with GFI Email Archiver Support
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Connect a USB Camera to Thin Client Support
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Upgrading Xp Pro to Windows 7 application and all Support
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Emails in Outlook are printing in a very small font Support
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Adobe Acrobat Slow on Remote Desktop Server Support
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Internet Explorer Slow Support
109 
Active Directory Domain Naming Considerations Support
223 
Marketing Monthly Reporting Information Support
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Title Submit a Ticket on Scorpion Interactive - Client Facing      
Resolution
Step by Step on How to submit a ticket on Scorpion Interactive - Data-Tech's Support
Step 1:
Confirm you have a login for Scorpion Interaction - Support Portal
Type in your email address and password to login
 
Note: There are several Support Documents, Support Links, Blogs and Videos to explore for informational purposes. Please feel free to take a lot around!
 
 
 
Step 2:
Once logged in, you will be taken to the screen shown below. To submit a ticket, click the "New Support Ticket" button:
 
 
 
 
 
 
 
 
Step 3:
Once you have chosen the "New Support Ticket" option, you will be taken to the screen below:
Please choose "General Support Request"
 
Note: The options shown here depend on the access you are given
 
 
 
 
 
 
 
 
 
 
 
Step 4:
The most important step! Once in the "New General Service/ Support Request" screen, you will see most of the fields are pre-populated. Please review the fields and confirm that your email address, contact number and importance level are accurate.
If you are submitting the ticket for another user and you wish to remove yourself from the ticket, you are able to free type the other user's information. You are able to add more than one email address in the Respond Email field.
The "Reference" field and the "Support Request" field are very important. This is where you will enter in the reason for submitting a ticket.
Please be as detailed as possible. i.e. "I have Office 365 and have no received any emails since last night. I am the only user with this issue." Or "My computer freezes when I try to open an excel document but works fine opening word documents"
 
At the bottom of the screen, there is an option for a "File Upload" - if you are able to screen shot the issue or error message you may be getting. There is also a field for "Partner Ticket" this is if you have opened a ticket with a vendor of yours. We can use this ticket as a reference if we need to reach out to your vendor.
Once complete, click SUBMIT and your ticket will be added to our support que!
Vendor *
Web Link
Date Entered 6/25/2018
You Tube Link
Type Of Article How To
Article ID 319


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