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Search Knowledge Base Keyword Search Search For Any Of Words All Words Exact Phrase Clear Knowledge Base Web View Total Records: 103 ID Title Type Of Article 20  Check Acronis Imaging on Starship 03, Getting Repeat Failure Notices via Email Support 16  Emails in Outlook are printing in a very small font Support 4  Adobe Acrobat Slow on Remote Desktop Server Support Add New  Records per page - 1 5 10 25 50  5 of 5    Engage Knowledge Base Web View         Support          Print Title DT Easy Button working with Remote Desktop or Parallels       Resolution The DT Easy Button Command needs to be executed on the Local Desktop instead of the Remote Desktop. Here are the settings for Parallels Client and the standard RDP Client are below.   In the Parallels Client: Right Click on your Connection Name Select Connection Properties Go to the Local Resources Tab Make Sure the Keyboard Setting is "On the local computer".  This will make sure the command from the DT Easy Button executes on the Local Desktop.  Click OK  ** You will need to Logout of any Open Sessions to apply the changes.    Microsoft RDP Client Open the RDP Client Select the Local Resources Tab Change the Keyboard Setting to "On this computer".       Vendor * Web Link Date Entered 2/22/2019 You Tube Link Type Of Article Support Article ID 557

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