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Search Knowledge Base Keyword Search Search For Any Of Words All Words Exact Phrase Clear Knowledge Base Web View Total Records: 105 ID Title Type Of Article 487  Access Denied on Scorpion Interactive Web Portal Support 474  Windows Startup Folder Location Support 557  DT Easy Button working with Remote Desktop or Parallels Support 517  500 colours by colour name, Hex value, RGB value and Microsoft Access code number Support 490  Excel Opens File Very Slowly in Remote Desktop Session RDS Support 404  Adding Media Players to Engage PHD Cloud Manager Support 403  Android Player Setup for Ping HD Signage Program Engage PHD Support 258  SOPHOS XG Licensing Guide Support 257  Windows 10 1803 Redstone 4 Upgrade Support 687  Fix for Error Call to GetCustomUI() for RibbonID "Microsoft.Excel.Workbook in Engage OLE" Support 712  Windows 10 multiple display - windows are moved and resized on display power cycle or sleep Support 1037  Engage Startup Settings will Crash if not setup correctly Support 1065  Email DMARC stands for Domain-based Message Authentication, Reporting and Conformance Support 1374  Engage Corrupt Application Run Directory SCVersion10 Error Missing Variable Input Support 1457  Firewall Lost Connection between network or internet Support 2339  Business Give me a list of inexpensive ideas to promote my business of IT Security. Support 4024  Hey Lexi, Tell me about Cheetah PC's.; Category is Sales Support 1228  Customer Care Vendor Management & Billing Protocol SOP 1312  Case Studies and Success Stories Sales Collateral 1323  Sophos MDR Managed Detection and Response Sales Collateral 993  5 things customers want from their salesperson Sales and Marketing 273  Offboarding Checklist New Client 222  Onboarding VMS check List New Client 101  RETRIEVE AN ONT OR MODULE INVENTORY REPORT IN AXSVISION How To 116  Install & Configure Sonicwall NSA 220 Lan Analyzer Software How To Add New  Records per page - 1 5 10 25 50  2 of 5    Engage Knowledge Base Web View         How To          Print Title Managed Services Program Descriptions - Elite, Live, Guard       Resolution Here's a good concise description and detail of the 3 main Managed Services Programs.   Versa Elite - Remote or OnSite Professional Services for Support and Maintenance are included with Versa Elite Services Agreement No Additional Cost for Versa Elite Remote or Onsite Professional Services Extended Travel Fees may be applied outside of standard service perimeter Discounted Rates for Hardware will be applied when available Any Cost from 3rd Party Support will be passed through to the client   ** Any Charges that may be incurred for this Item are Taxable per State of Fl Sales Tax on any Hardware or Services related to Pre-Paid Service Agreements     Versa Live - Remote Professional Services, Support and Maintenance are included with Versa Live Services Agreement   No Additional Cost for Versa Live Remote Professional Services Cost for Onsite Services under Versa Live Agreements are billed at Discounted Hourly Rates Extended Travel Fees may be applied outside of standard service perimeter Discounted Rates for Hardware will be applied when available Any Cost from 3rd Party Support will be passed through to the client   ** Any Charges that may be incurred for this Item are Taxable per State of Fl Sales Tax on any Hardware or Services related to Pre-Paid Service Agreements     Versa Guard - Onsite and Remote Professional Services, Support and Maintenance are billed at Discounted Hourly Rates Versa Guard Service Agreement does not include the cost of Remote or Onsite Services Cost for Remote or Onsite Services under Versa Guard Agreements are billed at Discounted Hourly Rates Extended Travel Fees may be applied outside of standard service perimeter Discounted Rates for Hardware will be applied when available Any Cost from 3rd Party Support will be passed through to the client   ** Any Charges that may be incurred for this Item are Taxable per State of Fl Sales Tax on any Hardware or Services related to Pre-Paid Service Agreements    Last Updated by: Chris Lietz on 3/4/2020 Vendor * Web Link Date Entered 3/5/2020 You Tube Link Type Of Article How To Article ID 722

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