Home

 
 
 

Search Knowledge Base


Knowledge Base Web View
Total Records: 103
ID Title Type Of Article
309 
Florida Uniform Trade Secrets Act 2018 Company Policy
728 
Cell Phone Policy for Conference Rooms and Meetings Company Policy
1177 
MS365 Updates March 2022 Document
101 
RETRIEVE AN ONT OR MODULE INVENTORY REPORT IN AXSVISION How To
488 
Adding Messages with URL to Support Portal Message Center How To
319 
Submit a Ticket on Scorpion Interactive - Client Facing How To
312 
Conference Call Setup with 3CX Windows Client How To
116 
Install & Configure Sonicwall NSA 220 Lan Analyzer Software How To
304 
Creating a Sales Order in Scorpion How To
643 
How To Find PC Name How To
649 
Engage Online Portal Export Reports to Excel How To
660 
3CX Client How to setup Auto Status Change on Workstation Idle How To
671 
Use Eversign with Engage for Digital Signatures on Quotes, Work Orders, Invoices and More How To
675 
Browser Emulation Settings in the Registry allows IE version for specific applications How To
694 
QuickBooks Stop from retaining Last Logged-In User on Startup of QuickBooks How To
722 
Managed Services Program Descriptions - Elite, Live, Guard How To
723 
Office 365 Appointment Feature Meeting Poll How To
730 
Parallels Connection Mode Change How To
778 
TPM Installed on Cheetah requires correct BIOS Version How To
1024 
Setup Access to Compliance File Manager on SI Portal How To
1028 
New Feature for Quote Module ---- Quotation Expiration Notice: How To
1031 
Create and Edit Disclaimer Footers for Engage Reports and Forms How To
1056 
How to backup and restore Taskbar Pinned Apps How To
1130 
How to create a Fillable PDF from Engage Check List How To
1145 
Export Gmail and Import into Outlook How To
Add New  Records per page  2 of 5   
Engage Knowledge Base Web View         How To          Print
Title Submit a Ticket on Scorpion Interactive - Client Facing      
Resolution
Step by Step on How to submit a ticket on Scorpion Interactive - Data-Tech's Support
Step 1:
Confirm you have a login for Scorpion Interaction - Support Portal
Type in your email address and password to login
 
Note: There are several Support Documents, Support Links, Blogs and Videos to explore for informational purposes. Please feel free to take a lot around!
 
 
 
Step 2:
Once logged in, you will be taken to the screen shown below. To submit a ticket, click the "New Support Ticket" button:
 
 
 
 
 
 
 
 
Step 3:
Once you have chosen the "New Support Ticket" option, you will be taken to the screen below:
Please choose "General Support Request"
 
Note: The options shown here depend on the access you are given
 
 
 
 
 
 
 
 
 
 
 
Step 4:
The most important step! Once in the "New General Service/ Support Request" screen, you will see most of the fields are pre-populated. Please review the fields and confirm that your email address, contact number and importance level are accurate.
If you are submitting the ticket for another user and you wish to remove yourself from the ticket, you are able to free type the other user's information. You are able to add more than one email address in the Respond Email field.
The "Reference" field and the "Support Request" field are very important. This is where you will enter in the reason for submitting a ticket.
Please be as detailed as possible. i.e. "I have Office 365 and have no received any emails since last night. I am the only user with this issue." Or "My computer freezes when I try to open an excel document but works fine opening word documents"
 
At the bottom of the screen, there is an option for a "File Upload" - if you are able to screen shot the issue or error message you may be getting. There is also a field for "Partner Ticket" this is if you have opened a ticket with a vendor of yours. We can use this ticket as a reference if we need to reach out to your vendor.
Once complete, click SUBMIT and your ticket will be added to our support que!
Vendor *
Web Link
Date Entered 6/25/2018
You Tube Link
Type Of Article How To
Article ID 319


  Copyright   Lietz Development, Inc. 1996. All Rights Reserved.