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DT Easy Button working with Remote Desktop or Parallels Support
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Title DT Easy Button working with Remote Desktop or Parallels      
Resolution
The DT Easy Button Command needs to be executed on the Local Desktop instead of the Remote Desktop. Here are the settings for Parallels Client and the standard RDP Client are below.
 
In the Parallels Client:
Right Click on your Connection Name
Select Connection Properties
Go to the Local Resources Tab
Make Sure the Keyboard Setting is "On the local computer".
 This will make sure the command from the DT Easy Button executes on the Local Desktop.
 Click OK
 ** You will need to Logout of any Open Sessions to apply the changes.
  
Microsoft RDP Client
Open the RDP Client
Select the Local Resources Tab
Change the Keyboard Setting to "On this computer".
 
 
 
Vendor *
Web Link
Date Entered 2/22/2019
You Tube Link
Type Of Article Support
Article ID 557


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