Home

  
 
 

Search Knowledge Base


Knowledge Base Web View
Total Records: 103
ID Title Type Of Article
487 
Access Denied on Scorpion Interactive Web Portal Support
474 
Windows Startup Folder Location Support
557 
DT Easy Button working with Remote Desktop or Parallels Support
517 
500 colours by colour name, Hex value, RGB value and Microsoft Access code number Support
490 
Excel Opens File Very Slowly in Remote Desktop Session RDS Support
404 
Adding Media Players to Engage PHD Cloud Manager Support
403 
Android Player Setup for Ping HD Signage Program Engage PHD Support
258 
SOPHOS XG Licensing Guide Support
257 
Windows 10 1803 Redstone 4 Upgrade Support
687 
Fix for Error Call to GetCustomUI() for RibbonID "Microsoft.Excel.Workbook in Engage OLE" Support
712 
Windows 10 multiple display - windows are moved and resized on display power cycle or sleep Support
1037 
Engage Startup Settings will Crash if not setup correctly Support
1065 
Email DMARC stands for Domain-based Message Authentication, Reporting and Conformance Support
1374 
Engage Corrupt Application Run Directory SCVersion10 Error Missing Variable Input Support
1457 
Firewall Lost Connection between network or internet Support
1228 
Customer Care Vendor Management & Billing Protocol SOP
1312 
Case Studies and Success Stories Sales Collateral
1323 
Sophos MDR Managed Detection and Response Sales Collateral
993 
5 things customers want from their salesperson Sales and Marketing
273 
Offboarding Checklist New Client
222 
Onboarding VMS check List New Client
101 
RETRIEVE AN ONT OR MODULE INVENTORY REPORT IN AXSVISION How To
116 
Install & Configure Sonicwall NSA 220 Lan Analyzer Software How To
319 
Submit a Ticket on Scorpion Interactive - Client Facing How To
312 
Conference Call Setup with 3CX Windows Client How To
Add New  Records per page  2 of 5   
Engage Knowledge Base Web View         New Client          Print
Title Offboarding Checklist      
Resolution
Critical Information you should verify you have before an IT Transition, Recommendations, and Steps to take after transition.
 
Usernames and Passwords
Domain Administrator Accounts and Passwords
Local Administrator Accounts and Passwords
Peripheral (Firewall, Wireless Access Point, etc.) administrator accounts and passwords
List of any Premise based Appliances and/or Backup Devices and usernames and/or passwords
Website domain credentials
ISP agreement information
 
Network documentation
Hardware warranty paperwork
Hardware inventory list
Software license keys
Software packages deployed
Infrastructure diagrams
Third-Party Vendor Information
Credentials for any third party service
      • Camera Systems
      • Domain Registrar (Domain Registration)
      • Telephone Vendor
      • Any additional digital system credentials (you mentioned a lighting control system)
      • Contact information & account numbers
 
Recommendations:
1.  Document and Change any Online Portal Username and Passwords IT may have had access to
2.  Change your Security System Access Code
3.  Notify your Vendors of a pending IT Change
 
Immediately after:
1. Notify all employees of the transition so Previous can't call for access
2. Change your WiFi Security Code
 
Expectations during and after an Emergency IT Transition:
      • Potential Temporary Limited of loss of Remote Access
No Data or Email will be lost however access to email may be interrupted while lockdown occurs.
Vendor *
Web Link
Date Entered
You Tube Link
Type Of Article New Client
Article ID 273


  Copyright    Lietz Development, Inc. 1996. All Rights Reserved.