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Title Managed Services Program Descriptions - Elite, Live, Guard      
Resolution
Here's a good concise description and detail of the 3 main Managed Services Programs.
 
Versa Elite - Remote or OnSite Professional Services for Support and Maintenance are included with Versa Elite Services Agreement
    • No Additional Cost for Versa Elite Remote or Onsite Professional Services
    • Extended Travel Fees may be applied outside of standard service perimeter
    • Discounted Rates for Hardware will be applied when available
    • Any Cost from 3rd Party Support will be passed through to the client
 
** Any Charges that may be incurred for this Item are Taxable per State of Fl Sales Tax on any Hardware or Services related to Pre-Paid Service Agreements
 
 
Versa Live - Remote Professional Services, Support and Maintenance are included with Versa Live Services Agreement  
    • No Additional Cost for Versa Live Remote Professional Services
    • Cost for Onsite Services under Versa Live Agreements are billed at Discounted Hourly Rates
    • Extended Travel Fees may be applied outside of standard service perimeter
    • Discounted Rates for Hardware will be applied when available
    • Any Cost from 3rd Party Support will be passed through to the client
 
** Any Charges that may be incurred for this Item are Taxable per State of Fl Sales Tax on any Hardware or Services related to Pre-Paid Service Agreements
 
 
Versa Guard - Onsite and Remote Professional Services, Support and Maintenance are billed at Discounted Hourly Rates
    • Versa Guard Service Agreement does not include the cost of Remote or Onsite Services
    • Cost for Remote or Onsite Services under Versa Guard Agreements are billed at Discounted Hourly Rates
    • Extended Travel Fees may be applied outside of standard service perimeter
    • Discounted Rates for Hardware will be applied when available
    • Any Cost from 3rd Party Support will be passed through to the client
 
** Any Charges that may be incurred for this Item are Taxable per State of Fl Sales Tax on any Hardware or Services related to Pre-Paid Service Agreements
 
 Last Updated by: Chris Lietz on 3/4/2020
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Date Entered 3/5/2020
You Tube Link
Type Of Article How To
Article ID 722


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