Step by Step on How to submit a ticket on Scorpion Interactive - Data-Tech's Support
Step 1:
Confirm you have a login for Scorpion Interaction - Support Portal
Type in your email address and password to login
Note: There are several Support Documents, Support Links, Blogs and Videos to explore for informational purposes. Please feel free to take a lot around!
Step 2:
Once logged in, you will be taken to the screen shown below. To submit a ticket, click the "New Support Ticket" button:
Step 3:
Once you have chosen the "New Support Ticket" option, you will be taken to the screen below:
Please choose "General Support Request"
Note: The options shown here depend on the access you are given
Step 4:
The most important step! Once in the "New General Service/ Support Request" screen, you will see most of the fields are pre-populated. Please review the fields and confirm that your email address, contact number and importance level are accurate.
If you are submitting the ticket for another user and you wish to remove yourself from the ticket, you are able to free type the other user's information. You are able to add more than one email address in the Respond Email field.
The "Reference" field and the "Support Request" field are very important. This is where you will enter in the reason for submitting a ticket.
Please be as detailed as possible. i.e. "I have Office 365 and have no received any emails since last night. I am the only user with this issue." Or "My computer freezes when I try to open an excel document but works fine opening word documents"
At the bottom of the screen, there is an option for a "File Upload" - if you are able to screen shot the issue or error message you may be getting. There is also a field for "Partner Ticket" this is if you have opened a ticket with a vendor of yours. We can use this ticket as a reference if we need to reach out to your vendor.
Once complete, click SUBMIT and your ticket will be added to our support que! |
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