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Search Knowledge Base Keyword Search Search For Any Of Words All Words Exact Phrase Clear Knowledge Base Web View Total Records: 103 ID Title Type Of Article 582  Hooters Hotel & Casino Las Vegas – Technology Upgrade and Rollup Case Study 1056  How to backup and restore Taskbar Pinned Apps How To 1130  How to create a Fillable PDF from Engage Check List How To 643  How To Find PC Name How To 597  Hyper-Converged Threat Initiative IT Security Strategy Case Study 569  Importance of Company Organizational Chart Company Policy 116  Install & Configure Sonicwall NSA 220 Lan Analyzer Software How To 113  Internet Explorer Slow Support 411  Introduction to Meraki Cloud Managed Switches Workflow 592  Kaseya VSA Over Other Tools What it Means for Our Clients Case Study 580  Managed Security Services recovers stolen medical equipment for client Case Study 722  Managed Services Program Descriptions - Elite, Live, Guard How To 223  Marketing Monthly Reporting Information Support 1108  Microsoft Office Cheat Sheets Training Resources 132  MS Access System Resources Exceeded Error Support 1144  MS Teams How To Videos Training Resources 1177  MS365 Updates March 2022 Document 221  New Customer: Billing, Collecting, Memorized Transaction Support 1028  New Feature for Quote Module ---- Quotation Expiration Notice: How To 273  Offboarding Checklist New Client 723  Office 365 Appointment Feature Meeting Poll How To 222  Onboarding VMS check List New Client 204  Outlook Connection Status Window Support 1106  Outlook Training Tips and Tricks Training Resources 730  Parallels Connection Mode Change How To Add New  Records per page - 1 5 10 25 50  3 of 5    Engage Knowledge Base Web View         How To          Print Title Managed Services Program Descriptions - Elite, Live, Guard       Resolution Here's a good concise description and detail of the 3 main Managed Services Programs.   Versa Elite - Remote or OnSite Professional Services for Support and Maintenance are included with Versa Elite Services Agreement No Additional Cost for Versa Elite Remote or Onsite Professional Services Extended Travel Fees may be applied outside of standard service perimeter Discounted Rates for Hardware will be applied when available Any Cost from 3rd Party Support will be passed through to the client   ** Any Charges that may be incurred for this Item are Taxable per State of Fl Sales Tax on any Hardware or Services related to Pre-Paid Service Agreements     Versa Live - Remote Professional Services, Support and Maintenance are included with Versa Live Services Agreement   No Additional Cost for Versa Live Remote Professional Services Cost for Onsite Services under Versa Live Agreements are billed at Discounted Hourly Rates Extended Travel Fees may be applied outside of standard service perimeter Discounted Rates for Hardware will be applied when available Any Cost from 3rd Party Support will be passed through to the client   ** Any Charges that may be incurred for this Item are Taxable per State of Fl Sales Tax on any Hardware or Services related to Pre-Paid Service Agreements     Versa Guard - Onsite and Remote Professional Services, Support and Maintenance are billed at Discounted Hourly Rates Versa Guard Service Agreement does not include the cost of Remote or Onsite Services Cost for Remote or Onsite Services under Versa Guard Agreements are billed at Discounted Hourly Rates Extended Travel Fees may be applied outside of standard service perimeter Discounted Rates for Hardware will be applied when available Any Cost from 3rd Party Support will be passed through to the client   ** Any Charges that may be incurred for this Item are Taxable per State of Fl Sales Tax on any Hardware or Services related to Pre-Paid Service Agreements    Last Updated by: Chris Lietz on 3/4/2020 Vendor * Web Link Date Entered 3/5/2020 You Tube Link Type Of Article How To Article ID 722

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